Thank you for using the Sutter Health Plan Portal. We hope to see you soon.
Registration Request Submitted.
Your registration request has been submitted for approval. You will be notified by email once the request is approved.
Please allow two to three business days to process your request.
Account Activated
Your account has been successfully activated. Please login to continue
Password Successfully Changed.
Please login to continue.
Username Retrieval.
Your username has been sent to the registered email address. Please login to continue.
Password Retrieval.
Your temporary password has been sent to the registered email address. Please login to continue.
Password Expired.
Your password has expired. Please contact Customer Service at 855-315-5800 (TTY 855-830-3500) Monday - Friday, 8 a.m. - 7 p.m.
Account Locked.
Your account is locked. To reset your password, click on Forgot Password or call Sutter Health Plan Customer Service at 855-315-5800 (TTY 855-830-3500). Customer Service is available Monday through Friday, 8 a.m. to 7 p.m.
Account Disabled
You have exceeded the limit of login attempts and your account is now disabled. To reset your password click Forgot Password, or wait 10 minutes to try logging in again
Account Inactive
Your policy is no longer active with Sutter Health Plan and your account has been inactivated. Please contact Customer Service at 855-315-5800(TTY 855-830-3500), Monday-Friday, 8 a.m. - 7 p.m.
Account Pending Approval.
Your account is pending approval by Sutter Health Plan.
Account Inactive
Your account request has been Inactivated. If you have any questions, please contact Customer Service at 855-315-5800 (TTY 855-830-3500), Monday-Friday, 8 a.m. - 7 p.m.
Account Rejected
Your account request has been denied. If you have any questions, please contact Customer Service at 855-315-5800 (TTY 855-830-3500), Monday-Friday, 8 a.m. - 7 p.m.
Registration Invalid
The link to complete your registration is no longer valid. Please re-register. If you have any questions, please contact Customer Service at 1-916-643-1261, Monday-Friday, 8 a.m. - 7 p.m.
Account Terminated
Your policy is no longer active with Sutter Health Plan and your account has been terminated. If you need assistance, please contact Customer Service at 855-315-5800 (TTY 855-830-3500), Monday-Friday, 8 a.m. - 7 p.m.
Are You Already Registered?
If you have forgotten your username or password, please click on Forgot username or Forgot password. If you need assistance with account changes, please contact Customer Service Monday - Friday, 8 a.m. to 7 p.m. at 855-315-5800 or shpserviceteam@sutterhealth.org
An email has been sent to you to complete registration process
Account Inactive
Your portal access is currently inactive because your broker account has accounts that have been terminated for more than 18 months. If you have questions, please contact Customer Service at 855-315-5800 (TTY 855-830-3500), Monday to Friday, 8 a.m. to 7 p.m.
